Return Policy

At Boone Toy, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return policy below.

Return Eligibility

You may return items within 30 days of receiving your order. To be eligible for a return, the item must be:

Unused and in the original packaging.
Accompanied by a receipt or proof of purchase.

Non-Returnable Items

Certain items are non-returnable, including:

Gift cards.
Downloadable products.
Opened or used items that cannot be resold.

How to Return an Item

To initiate a return, please follow these steps:

Contact Us: Reach out to our customer service team at [email protected] or call (480) 555-0676 to request a return authorization.
Pack the Item: Carefully pack the item in its original packaging, including all accessories and documentation.
Ship the Item: Send the return package to the following address: 12051 N 96th St, Scottsdale, AZ 85260, USA.Please note that you are responsible for the return shipping costs unless the return is due to an error on our part.

Refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain number of days, depending on your card issuer’s policies.

Exchanges

If you wish to exchange an item for a different size or color, please follow the return process above to return the original item. After we receive your return, you can place a new order for the desired item.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving it. We will provide instructions for returning the item and arrange for a replacement or refund.